■Welcome to the REKA (individually and collectively, "REKA", "we", "us" or "our").
■REKA is fully owned by AFAB WORLD SDN. BHD. (Company No.
■Means REKAasia.com and all their related landing pages or microsites and their mobile REKA / mobile web equivalents.
■Means the licensed bank defined under section 2(1) of the Financial Services Act 2013.
■Means either a Visa, MasterCard or American Express credit card, debit card (or other similar card that requires a PIN for identification purposes), or
■Means data, whether true or not, regarding an individual who can be identified from that data, or from that data and other information to which an organization has or is likely to have access to. Common examples of personal data include name, identification number and contact information.
■Means creating an account on the REKA.
○"Service" or "Services"
■Means all and any of the services provided by the Company via REKA, including but not limited to the information services, content and transaction capabilities on the REKA .
■Means any party and/or business who register as a User in REKA with REKA.
●WHEN WILL REKA COLLECT PERSONAL DATA?
■We will/may collect and process personal data about you:
■when you register and/or use our Services or REKA , or open an account with us;
■when you submit any form(s) up to and including (but not limited to); location forms or other forms relating to any of our products and services, hard copy or digital;
■when you enter into any agreement or provide documentation or information in respect of your interactions with us or when you utilize our products and services;
■when you interact with our personnel via telephone calls (which may be recorded), letters, fax,
■when you utilize our electronic services, interact with us via our location or use services on our REKA . This includes – without limitation– cookies which we may deploy when you interact with our location or REKA ;
■when you carry out transactions through our Services or REKA ;
■when you provide us with feedback or complaints;
■when you register for a contest; or;
■when you submit your personal data to us for any reason.
■The above does not purport to be exhaustive and simply provides common instances of when personal data about you may be
collected and processed. When you visit, use or interact with our mobile location or the REKA, certain information may be collected by automated or passive means using a variety of technologies, which may be downloaded and will potentially set or modify settings on your device. The information we collect may include, with no limitation; your Internet Protocol (IP) address, computer/mobile device operating system and browser type, type and characteristics of the mobile device, the unique device identifier (UDID) or mobile equipment identifier (MEID) of the device in question, the address of a referring REKA (if any), and the pages you visit on our REKA and mobile locations and the times of visit. We may collect, use, disclose and/or process this information only for the Purposes defined below.
■Our locations may collect precise information about the location of your mobile device using technologies such as GPS,
●COMMUNITY & SUPPORT
■We provide customer support services through email, SMS and feedback forms. To provide customer support, we will ask for your
email address and mobile phone number to confirm your identity. We only use information received from customer support requests including, without limitation email addresses solely for customer support services. No information is shared and transferred to any third parties in this regard.
■You can also post questions and answer other User queries in our community forums (*Should we specifically mention Social Media in this regard?). Our forum and messaging services allow you to participate in our community; to do so, we maintain information, such as your user ID, contact list and status messages. In addition, these and similar services in the future may require us to maintain your user ID and password.
●HOW DO WE USE THE INFORMATION YOU PROVIDE US?
■We may collect, use, disclose and/or process your personal data for one or more of the following purposes:
■to consider and/or process your location/transaction with us or your transactions and/or communications with third parties via the Services;
■to manage, operate, provide and/or administer your use of and/or access to our Services and REKA as well as your relationship and user account with us;
■to manage, operate, administer and facilitate the provision of our Services, including, without limitation, remembering preferences from past usage;
■to tailor your experience through the Services by displaying content according to your interests and preferences, providing a faster method for you to access your account and submit information to us and allowing us to contact you, if necessary;
■to respond to, process, deal with or complete a transaction and/or to fulfil your requests for certain products and services and notify you of service issues and unusual account actions;
■to enforce our Terms of Service or any licable end user license agreements;
■to protect the personal safety, rights and property of others;
■for identification and/or verification;
■to maintain and administer any software updates and support that may be required from time to time to ensure the smooth running of our provided Services;
■to facilitate customer service, carry out your instructions or respond to any enquiries given by (or purported to be given by) you or on your behalf;
■to contact you or communicate with you via voice call, text message and/or fax message, email and/or postal mail or otherwise for the purposes ensuring ease of utilization of the Services, such as but not limited to communicating administrative information to you relating to our Services. You acknowledge and agree that such communication by us could be by way of the mailing of correspondence, documents or notices to you, which could involve disclosure of certain personal data about you to bring about delivery of the same as well as on the external cover of envelopes/mail packages;
■to inform you when another User has sent you a private message or posted a comment for you on the REKA ;
■to conduct research, analysis and development activities (including, but not limited to, data analytics, surveys, product and service development and/or profiling), to analyse how you use our Services in order to improve our Services or products and/or to enhance your customer experience;
■to allow for audits and surveys to, among other things, validate the size and composition of our target audience and understand their experience with REKA Services;
■where you give us your prior consent; for marketing and in this regard, to deliver to you by various modes of communication such as postal mail, email,
■to respond to legal processes or to comply with or as required by any licable law, governmental or regulatory requirements of any relevant jurisdiction, including, without limitation, meeting the requirements to make disclosure under the requirements of any law binding on REKA or on its related corporations or affiliates;
■to produce statistics and research for internal and statutory reporting and/or
■to carry out due diligence or other screening activities (including, without limitation, background checks) in accordance with obligations of legal or regulatory nature or our risk management procedures that may be required by law or that have been put in place by us;
■to audit our Services or REKA business;
■to prevent or investigate any fraud, unlawful activity, omission or misconduct, whether relating to your use of our Services or any other matter arising from your relationship with us, and whether or not there is any suspicion of the aforementioned;
■to store, host, backup (whether for disaster recovery or otherwise) of your personal data, whether within or outside of your jurisdiction;
■to deal with and/or facilitate any business asset transaction(s) or potential business asset transaction(s), where such transaction involves REKA as a participant, involves a related corporation or affiliate of REKA as a participant or involves REKA and/or any one or more of REKA related corporations or affiliates as participant(s), and other
■any other purposes incidental/related to any of the above Purposes; and/or
■any other purposes which we notify you of at the time of obtaining your consent. (collectively, the "Purposes"). As the purposes for which we will/may collect, use, disclose or process your personal data depend on the circumstances at hand, such purpose may not be heard above. However, we will notify you of such other purposes at the time of obtaining your consent, unless there is no requirement to do so under the PDPA.
●MARKETING AND PROMOTIONAL PURPOSES
■We may also use and process your Personal Data for the following marketing and promotional purposes ("Marketing and Promotional Purposes"):
■to send you information, alerts, newsletters, updates, promotional materials, special privileges announcements on products, services, upcoming contests, events, activities, promotions, campaigns, polls or surveys offered/organised by us and/or our selected third parties (business/marketing partners, sponsors, advertisers) which may be of interest to you;
■to send you seasonal/festive greetings or messages;
■to notify and invite you to events or activities organised by us and/or our selected third parties (business/marketing partners, sponsors, advertisers) which may be of interest to you;
■to process your registration to participate in or attend an event or activity and to communicate with you regarding your attendance at the event or activity; and/or
■to share your Personal Data within our organisation and our selected third parties (business/marketing partners, sponsors, advertisers) who may communicate with you to market their products, services, events or promotions, from time to time by SMS, phone call, email, fax, mail, social media and/or any other appropriate communication channels.
■You have the right at any time to request us to stop sending you any marketing and promotional materials or contacting you for Marketing and Promotional Purposes. You may also click on the "Unsubscribe" link embedded in the relevant marketing and promotional email in order not to receive any marketing and promotional email in the future. If you unsubscribe, we may still send you
■If you are an REKA User, your user profile information such as your username will be used to identify you when you use REKA and/or Service. Your username may be displayed to other users when you submit your rating and/or review. We will not directly disclose or share your user email address and other information without your consent.
■We may also use, process and share
■We will seek your separate consent for any other purposes which do not fall within the categories stated above.
●SHARING OF INFORMATION FROM THE SERVICES
■Our Services enable Users to share personal information with each other in almost all occasions without REKA involvement to complete transactions. In a typical transaction, Users may have access to each other's name, user ID, email address and other contact and postage information. Our Terms of Service require that Users in possession of another User's personal data (the "Receiving Party") must (i) comply with PDPA; (ii) allow the other User (the "Disclosing Party") to remove him/herself from the Receiving Party's database; and (iii) allow the Disclosing Party to review what information have been collected about them by the Receiving Party.
●DOES REKA DISCLOSE THE INFORMATION IT COLLECTS FROM ITS VISITORS TO OUTSIDE PARTIES?
for one or more of the
■our subsidiaries, affiliates and related corporations;
■contractors, agents, service providers and other third parties we use to support our business. These include but are not limited to those which provide administrative or other services to us such as mailing houses, telecommunication companies, information technology companies and data centres;
■a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of REKA assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal data held by REKA about our Service Users is among the assets transferred; or to a counterparty in a business asset transaction that REKA or any of its affiliates or related corporations is involved in;
■third parties to whom disclosure by us is for one or more of the Purposes and such third parties would in turn be collecting and processing your personal data for one or more of the Purposes;
■to the extent permitted by law, to any
■as required or requested by Bank Negara Malaysia, Securities Commission of Malaysia, Companies Commission Malaysia, Inland
Revenue Department or any other regulatory or competent authorities;
■government agencies, statutory authorities, local councils and/or industry regulators, as well as to any other third party pursuant to any order or judgment of a court of law;
■government agencies, statutory authorities, local councils and/or industry regulators, as well as to any other third party pursuant to any order or judgment of a court of law;
■any party in relation to legal proceedings or prospective legal proceedings; and/or
■such other third parties as are necessary to carry out the Purposes stated herein (including but not limited to banks and financial institutions; insurance providers; housing/commercial/land developers; property surveyors & valuers; real estate agents/negotiators).
■This may require, among other things; the sharing of statistical and demographic information about our Users and their use of the Services with suppliers of advertisements and programming. This would not include anything that could be used to identify you specifically or to discover individual information about you.
■For the avoidance of doubt, in the event that PDPA or other applicable laws permit an organisation such as us to collect, use or disclose your personal data without your consent, such permission granted by the laws shall continue to.
■Please note that third parties may unlawfully intercept or access personal data transmitted to or contained on the site, technologies may malfunction or not work as anticipated, or someone might access, abuse or misuse information through no fault of ours. We will nevertheless deploy reasonable security arrangements to protect your personal data as required by the PDPA; however, there can inevitably be no guarantee of absolute security such as but not limited to when unauthorised disclosure arises from malicious and sophisticated hacking by malcontents through no fault of ours.
●ACCURACY OF YOUR PERSONAL DATA
■All Personal Data provided by you to us will be treated as complete and accurate, and not misleading or obsolete. If there is any change to your Personal Data, please notify us. Please also be reminded that you may not access or use REKA and/or Service if you fail to keep complete, accurate and
●RETENTION OF YOUR PERSONAL DATA
■We will retain personal data in accordance with the PDPA and/or other applicable laws. That is, we will take all reasonable steps to destroy or anonymize your personal data as soon as it is reasonable to assume that (i) the purpose for which that personal data was collected is no longer being served by the retention of such personal data; and (ii) retention is no longer necessary for any legal or business purposes.
■We will not keep your Personal Data longer than is necessary for the fulfillment of the purpose(s) for which it was to be processed unless such retention is necessary for us to discharge any regulatory function, under any law or in relation to any order or judgment of a court.
●HOW DOES REKA PROTECT CUSTOMER INFORMATION?
■We implement a variety of security measures to ensure the safety of your personal data on our systems. All User's personal data is contained behind secured networks and is only accessible by a limited number of employees who have special access rights to such systems.
■We may hold your information in either electronic or hard copy form or retain third parties to hold that information on our behalf.
■The Internet is not a secure medium. However, we will put in place various reasonable security procedures with regards to the REKA
and your electronic communications with us. All our employees and data processors, who have access to, and are associated with the processing of your Personal Data, are obliged to respect the confidentiality of your Personal Data.
■Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. While we take commercially practical steps to protect your Personal Data, we cannot and do not accept responsibility for any unauthorised access, unlawful interceptions or loss of Personal Data transmitted to or from REKA , and are not responsible for the actions of any third parties that may receive any such Personal Data.
●DISCLAIMER REGARDING SECURITY AND
■WE DO NOT GUARANTEE THE SECURITY OF PERSONAL DATA AND/OR OTHER INFORMATION THAT YOU PROVIDE ON THIRD PARTY SITES. We implement a variety of security measures to maintain the safety of your personal data that is in our possession or under our control. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the personal data confidential. When you place orders or access your personal data, we offer the use of a secure server. All personal data or sensitive information you supply is encrypted into our databases to be only accessed as stated above.
links have separate and independent privacy policies as well as security arrangements. Please note that while the third party is affiliated with us, we have no control over these linked sites and that each of which has separate privacy and data collection practices independent of us. Data collected by our
■We therefore have no responsibility or liability for the content, security arrangements (or lack thereof) and activities of these linked sites. These linked sites are only for your convenience and therefore are accessed at your own risk. Nonetheless, we seek to protect the integrity of our REKA and the links placed upon each of them and therefore welcome any feedback about these linked sites (including, without limitation, if a specific link does not work).
●WILL REKA TRANSFER YOUR INFORMATION OVERSEAS?
■Your personal data and/or information may be transferred to, stored or processed outside of your country. In most cases, your personal data will be processed in Malaysia where our servers and central database are located and operated. REKA will only transfer your information overseas in accordance with PDPA.
●USE OF INTERNET AND MOBILE LOCATION
■You agree that the provision of your Personal Data to us over the Internet is entirely at your own risk and that if you post your review and/or rating on REKA , your review and/or rating will become public information and will be kept by us even after your account has been terminated. Your email address and phone number will
be invisible to others through any review and/or rating that you post.
●HOW CAN YOU
■To the extent that the prevailing Personal Data protection and privacy laws of the countries we operate in allow, you have the right to request for access to, request for a copy of, request to update or correct, your Personal Data held by us. We may charge a small fee (such amount as permitted under the licable law) to cover the administration costs involved in processing your request to access your Personal Data. Notwithstanding the foregoing, we reserve our rights to rely on any statutory exemptions and/or exceptions to collect, use and disclose your Personal Data.
process your Personal Data, it may mean that we will not be able to continue with your existing relationship with us or the contract that you have with us will have to be terminated.
■You may correct, update or delete your Personal Data at any time by editing your profile on the "Account Settings" page on REKA . However, please note that your Personal Data may be retained on our
■Opting Out and Withdrawing Consent
■To modify your email subscriptions, please let us know by sending an email to our Personal Data Protection Officer at the email address listed below in Clause 18. Please note that due to email production schedules, you may still receive emails that are already in production.
■You may withdraw your consent for the collection, use and/or disclosure of your personal data in our possession or under our control by sending an email to our Personal Data Protection Officer at the email address listed below in Clause 18.
■Once we have clear withdrawal instructions and verified your identity, we will process your request for withdrawal of consent and will thereafter not collect, use and/or disclose your personal data in the manner stated in your request. If we are unable to verify your identity or understand your instructions, we will liaise with you to clarify further.
■However, please note your withdrawal of consent may result in legal consequences arising from such action. In this regard, depending on the extent of your withdrawal of consent for us to process your personal data, it may mean that we will not be able to continue providing the Services to you, possible termination your existing relationship and/or the contract(s) you have with us, etc., as the case may be, which we will inform you of.
■Requesting Access and/or Correction of Personal Data
■If you have an account with us, you may personally access and/or correct your personal data currently in our possession or control through the Account Settings page on the REKA . If you do not have an account with us, you may request to access and/or correct your personal data currently in our possession or control by submitting a written request to us. We will require a specific amount of information from you in order to ascertain your identity as well as the nature of your request so as to be able to assist with your request. Please submit written requests by sending an email to our Personal Data Protection Officer at the email address listed below in Section 33.2.
■For a request to access personal data, once we have sufficient information from you to act upon the request, we will seek to provide you with the relevant personal data within 30 days. Should we be unable to respond to you within the said 30 days, we will notify you of the soonest possible time within which we can provide you with the information requested. Note that PDPA may exempt certain types of personal data from being subject to your access request.
■For a request to correct personal data, once we have sufficient information from you to act upon the request, we will:
■correct your personal data within 30 days. Where we are unable to do so within the said period, we will notify you of the soonest practicable time within which we can make the correction. Note that PDPA may exempt certain types of personal data from being subject to your correction request as well as provisions for situation(s) when correction need not be made by us despite your request; and
■we will send the corrected personal data to every other organisation to which the personal data was disclosed by us within a year before the date the correction was made, unless that other organisation does not need the corrected personal data for any legal or business purpose.
■Fees may be charged for the handling and processing of your requests to access your personal data. If we so choose to charge, we will provide you with a written estimate of the fee charged for the service. Please note in such an event that we are not required to respond to or deal with your access request unless you have agreed to pay the fee.
■We reserve the right to refuse to correct your personal data in accordance with the provisions as set out in PDPA, where they require and/or entitle an organisation to refuse to correct personal data in stated circumstances.
●QUESTIONS, CONCERNS OR COMPLAINTS? CONTACT US
■If you have any questions or concerns about our privacy practices or your interactions and dealings regarding the Services, +603- 2732 3373 or
■If you have any complaint or grievance regarding the handling of your personal data or our compliance with PDPA, you are welcome to contact us with the aforementioned complaint or grievance.
■Please contact us through email below in regards to any of the above mentioned issues:
■Please send all legal notices to [email protected] with Attention directed to the "General Counsel".
■Indication at the subject header that it is a Privacy Law complaint regardless of if it is an email or a physical letter would assist us in attending to your complaint speedily by passing it on to the relevant staff in our organisation to handle. For example, you could insert the subject header as "Privacy Complaint".
■We will certainly strive to deal with any issues, complaints or grievances that you may have as quickly and fairly as possible.