For avoidance of doubt, the following Products shall be non-refundable:
- 1.1.1. made to measure item, unless it is faulty, not of acceptable quality or does not match the sample of our description;
Save for Products provided under clause 1.1 herein, all other Products can be returned within seven (7) days of your receipt with the following options:
- 1.2.1. Exchange of the Product for size and/or colour of the same style and/or price. Exchange for a different product is strictly not allowed. You may return your original item for a refund and place a new order for a different product;
- 1.2.2. A full refund to your Store Credit or [*]; or
- 1.2.3. Replacement for a wrong or defective item sent.
You may return the Product to us within seven (7) days of receipt for refund or exchange together with original AFAB register receipt and invoice if you are not completely satisfied with your purchase provided that:
- 1.3.1. the Product is in resalable condition;
- 1.3.2. the Product shall be unworn, unopened, unused and in its original condition;
- 1.3.3. the Product tags shall not be tampered with; and
- 1.3.4. the Product shall be in the original brand packaging, including its instruction manual and accessories (if applicable).
- 1.4. A refund may be done at your preferred method indicated when you fill up the “Online Exchange and Return” request or upon your request through our Customer Service.
- 1.5. You must ensure that the refund details given by you are correct and complete. Any incomplete and/or incorrect entries will be refunded entirely to the Store Credit.
- 1.6. We will proceed to exchange and/or refund as applicable, once the exchange and/or refund item is received and all conditions are fulfilled. Please allow ten (10) to fourteen (14) days to process the exchange and/or refund.
- 1.7. You may process returns through your nearest [post office]. We do not honour any walk-in returns. We advise that you request for a proof of postage from the post office or courier service when you return the item.
- 1.8. Return cost will be borne by you in the event that you wish to return any items bought on AFAB APP. We reserve the right to only cover, or refund shipping costs incurred from the replacement of item if the item is faulty or wrong.
- 1.9. We reserve the right to not to accept returns and send the Product back to you in the event that the Product is returned to us in an unsuitable condition.
- 1.1. We reserve the right to not refund or exchange items that are damaged, lost or delayed during transit.
- 1.11. We reserve the right to withhold any refunds in the event that your original item has not reached our warehouse.
- 1.12. We are unable to accommodate any refund reversal requests for Store Credit in the event that seven (7) days have passed from the refund date.
- 1.13. Any refunded Store Credit that is used on a new order (including exchange orders), can only be refunded as Store Credit even if a different refund method is selected.
- 1.1. For avoidance of doubt, the following Products shall be non-refundable: